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FAQs

Q: What areas do you cover?  

A: We are based in Bromley, Kent and cover surrounding areas up to 10 miles. If you are slightly further away please contact us as we can occasionally accommodate if you are located just outside this radius. If you are located within the congestion charge zone this fee will be added to your invoice. Subject to agreement we can also do setups in unique locations such as on a beach, forests and lakes. Please note there is a 0.79p per mile charge for locations outside of the 10 mile radius unless otherwise agreed. 

 

Q: Where can I see examples of your picnic setups?

A: Find us on Instagram @advikaluxurypicnicevents and Facebook @advikaluxuryevents.

Q: How can I book?

A: You can enquire with us via any of our social media channels. The fastest way to secure your booking is via our Booking Request Form located here. We will always confirm bookings via email. We are also available on Whatsapp for any last minute questions.

 

Q: How long is my picnic experience?

A: Relax and enjoy your picnic with a 2 hour booking window. Additional time is available for a flat fee of £50 per extra hour, payable in advance. We do not do 1/2 hour increments.

 

Q: Do I need to pay a deposit?

A: Yes

  • £100 deposit for the Classic and Luxury Experiences.

  • £150 deposit for the Deluxe Experience.

  • Bookings over 10 guests: £150 deposit for Classic and Luxury Experiences.

  • Bookings over 10 guests: £200 deposit for the Deluxe Experience.

The relevant deposit information will be detailed in your contract agreement and held to secure your chosen date and as a security deposit. Your deposit will be refunded to you when we have packed up your picnic and confirmed that everything has been returned in their original, undamaged condition. We process all refunds same day however please allow 3-5 working days depending on your bank.

Q: Are there any other fees I should know about?

A: Yes. There is a 10% service fee for bookings of over 6 guests where food is provided.

 

Q: Do you include food and beverages?

A: Yes. Food is included with our Luxury Elegance and Deluxe Elegance Experiences. Specific foods (desserts, afternoon tea, breakfast baskets etc) are available on request. All our packages come with still alkaline Spring Water or sparkling Mineral Water for all guests. Our Luxury Elegance and Deluxe Elegance Experiences include complimentary wine per booking. Please see experiences info page for more details.

 

Q: What is your cancellation policy?

A: We understand that plans change, therefore you are able to cancel your booking up to 14 days prior to your scheduled booking date for a refund. We are unable to refund if you cancel less than 14 days before, however we are happy to reschedule to another date and apply your payment to the new date. We cannot accept any cancellations on bespoke food orders and this will be deducted prior to any refund issued.

 

Q: I want to bring extra people along, how much is it?

A: We have a flat fee of £10 per additional guest. Some of our experiences already include additional guests at no extra fee. Take a look at our add-ons for all our extras.

 

Q: What if I am late for my booking?

A: Your total booking window is 2 hours, we will wait for your arrival to ensure you are happy. If you have not purchased additional time, your booking will end at the agreed time. If you think you will be late please contact us as soon as possible. We reserve the right to pack up your picnic if you are more than 30 minutes late and have not informed us, in this instance you will not be entitled to a refund or free reschedule.

 

Q: What is your policy for inclement weather?

A: We actively monitor weather conditions for all our outdoor bookings, we will contact you 48 hours before your booking if the weather is predicted to be rain. You have the option to have an indoor set up at your back up location if suitable, or reschedule to another date (subject to availability). Unfortunately we cannot offer refunds for adverse weather as this is beyond our control. If you have a garden space, ask about our Luxury Bubble Tent hire and let the picnic continue!!

 

Q: How far in advance do I need to book?

A: We recommend booking as early as possible to secure your preferred date and time. We can sometimes accommodate bookings at short notice so get in touch today!

 

If you are ready to book or have any more questions, please contact us here!

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